Description

Are you passionate about building innovative technology solutions that connect premium fashion brands to their customers? Join our Marketing Technologies organization as we transform how Shopbop and Zappos deliver personalized customer experiences. We're seeking a Technical Program Manager who excels in communications, collaboration, and problem-solving to help drive cross-team coordination on complex programs. In this role, you'll organize and align technology initiatives across outbound communications, influencer marketing, personalization systems, customer data infrastructure, and search optimization platforms.

This position offers greenfield opportunities to think big and deliver one-of-a-kind solutions that will revolutionize marketing technology. You'll collaborate with multiple teams to consolidate brand-specific systems into shared platforms, strengthen our operational foundation, and implement AI-native technologies that ensure every customer interaction is personalized and reliable.

Key job responsibilities
- Manage the lifecycle of complex cross-functional programs with considerable impact, ensuring alignment between business stakeholders and technical teams across marketing technology domains.
- Drive crisp execution by developing clear technical requirements, creating high-level designs, and partnering with engineering teams to deliver simplified solutions with measurable success criteria.
- Lead technical discussions and reviews that harmonize discordant views, facilitate constructive dialogue, and build consensus around program vision and priorities.
- Proactively identify and mitigate risks before they become roadblocks, solving ambiguous problems through data-driven analysis and strategic thinking.
- Streamline processes and drive operational excellence procedures that improve concurrent project delivery while maintaining alignment with organizational objectives.

A day in the life
Your day revolves around extensive cross-team collaboration, where you'll coordinate with stakeholders across marketing, engineering, and product teams. You'll spend time organizing technical discussions, measuring twice before implementation, and aligning expectations across team deliverables to ensure all components work together seamlessly. You'll identify potential bottlenecks before they arise, facilitate resolution of technical challenges, and provide visibility into program health through clear communication channels.

About the team
We are the Marketing Technologies organization for Shopbop and Zappos, owning the technology that connects these brands to their customers through every message, recommendation, discovery moment, and page they see. Our team builds and operates platforms powering outbound communications, influencer and affiliate marketing, personalization and recommendations, customer data infrastructure, website frameworks, and search/discovery optimization.

Basic Qualifications

- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Bachelor's degree

Preferred Qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 163,600.00 - 221,300.00 USD annually