Description

Amazon’s Worldwide Returns & ReCommerce (WWRR) team invents bold solutions in sustainable transportation and returns experiences that create trust and value for customers, selling partners, and shippers and benefit people and the planet. We champion and lead the way to achieve Zero Defects, Zero Cost of Returns, Zero Product Waste, and Zero Carbon, at scale.
We are an agile, innovative organization dedicated to “The Four Zeros”. We constantly invent to delight customers and create long-term value while encouraging the reuse of returned product and reducing product waste. WWRR&S includes the full complement of business, product, program, operational, data, and software engineering teams, who work together to identify and remove defects that cause returns, reinvent the return experience, and manage the lifecycle of returned, overstock, and damaged products, with the objective of throwing nothing away.
The successful candidate for the Program Manager, PMO is a strong general athlete with product, program, or general management experience. You thrive in ambiguity and have a willingness to roll up your sleeves to do whatever is necessary in a start-up environment. You are able to energize others with your vision, you have strong communication skills, are a great partner, and can influence at all levels of the organization. This role involves a wide range of problem-solving and will require the ability to identify opportunities with limited oversight, form strong recommendations supported by robust analysis, and build consensus and a plan of action around a common solution.
If you possess the ability and passion to innovate for customers and want to create the best in the world returns experience, then we want you on our team.


Key job responsibilities
In this role with the WW Returns PMO and Center of Excellence, you will focus on ensuring every Amazon launch that requires a Returns solution, delivers as close to program delivery excellence as possible. You will contribute to and drive programs that will increase the working metabolism of teams across Amazon by equipping them with tools and automation to help deliver projects to the same consistent standard, faster, and on an exponential scale. You will coordinate cross functionally and across Amazon Org to guide project owners to bring technical solutions from ideation to fruition.
Example areas of ownership:
• Away Team Payback
• VOC
• Portfolio Owner for Amazon Retail, Luxury stores, Concessions, Zappos, Physical Stores. Projects portfolio includes Joint Goals

Basic Qualifications

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually