About the Role

We are looking for an experienced Sales Operations Associate / Customer Support Professional (f/m/d) to join our Team in Pleinfeld who will help grow the business by supporting strategic customers.

This exciting role combines the need for technical aptitude in several system platforms as well as strong interpersonal or communication skills; as the Customer Service Associate communicates with internal partners, external partners and our largest customers.

This is a critical role in our organization to ensure our customers are getting the product they need. The core work of the Customer Support Associate is in these key areas, completing calculations, quotation requests, processing orders in a timely manner, execute order change requests and quality processing of other customer specific processes. Customer Service Associates will be trained on several technical platforms, such as ERP and CRM systems which are fundamental in quoting and order management.

Communication is key for these roles both in written (email) and verbal forms. Customer Service Associates interface daily with customer buyers on conditions, order and delivery status and changes, internal Supply Chain partners on technical feasibility, manufacturing, delivery and status and issues and with Field Sales partners on future opportunities. The goal for this important role is to achieve best in class service for our most critical semiconductor customers.

Responsibilities

• Demonstrate excellent customer service and improve customer experience
• Actively partner with account and business teams to serve as a liaison between internal departments and customers
• Respond to customer inquiries via phone and email
• Create and provide quotations to customers based on account classification and service level agreements
• Process orders through order processing software
• Work with internal teams on order status and changes
• Maintain data in Customer portals
• Manage customer complaints and provide resolution to customers
• Run reports & audits of orders
• Update & maintain system records

Required Qualifications

• Bachelor’s degree in a business discipline or equivalent work experience
• 3 years proven customer support experience in a manufacturing company

• Customer orientation, ability to adapt to different types of personalities
• Excellent oral and written communication (English & German)

• Excellent problem solving and decision-making skills, strong work ethics

• Capacity to set priorities, work independently and mange time effectively
• Strong level of attention to detail
• Ability to learn on the job in a dynamic environment while handling multiple priorities

• Very good command of English and German language, additional European language capabilities are a plus

• Proficiency with MS Office Suite

Ability to learn new technology and able to quickly get familiar with navigating various software applications

Desired Qualifications

• Familiarity with SAP, Ariba and Salesforce is a plus
• Experience in the semiconductor industry is a plus