About the Role

We are looking for a Customer Service Representative to join our Medical Products Team in Barcelona. The perfect candidate should love to deliver functionally excellent customer service in different languages.

This is a temporary position for 12 months and will be located in Barcelona, with the possibility of a hybrid work arrangement.

Responsibilities

• Responsibility for the entire order fulfilment process – receiving and processing orders including emergency orders, using ERP systems
• Arranging deliveries in cooperation with our European warehouse and processing invoices through liaison with our European Accounting Service Centre
• Providing our customers with basic product and pricing information. Daily interaction with mainly hospitals and clinics, as well as a variety of internal customers, located across the countries
• Ability to communicate proficiently in the appropriate language and engage effectively across cultures, as well as adapt to the country specific processes
• Giving input on ways to improve the quality of our business leading to better efficiency and enhanced quality of service

Required Qualifications

• Proven Customer Service experience in an international environment
• Proactive problem solver with flexibility and the ability to multi task
• High attention to detail, as well as excellent organizational skills and time managerial skills
• Ability to manage, organize and prioritize own workload
• Committed to quality and providing a professional and responsive customer experience, supporting Gore´s business results
• Open communication, resilient and impact aware
• Flexibility to work in different teams, depending upon business needs
• Skilled in working with ERP/IT systems, plus experience of eCommerce solutions is very welcome
• Fluent in German and English