Company Description

Are you ready to be part of a dynamic team and grow your career with a company that’s redefining the future of work? At ET Group, we’re transforming the way we operate and deliver excellence through transparency, collaboration, and innovation. We are proud to be recognized as one of the top workplaces in Canada. Ranked 15th on the 2025 Best Workplaces in Canada list, our commitment to fostering a positive and inclusive work environment is at the heart of everything we do.

As pioneers in asynchronous work, we empower our team to make decentralized decisions and drive meaningful change. We design and integrate cutting-edge audiovisual (AV) solutions that enhance collaboration and communication. Committed to continuous learning and teamwork, we deliver high-touch, premium AV solutions to enterprise and government clients.

Job Description

At ET Group, we're committed to excellence in AV operations, and as a Senior AV Integration Technician, you play a vital role in ensuring seamless installations, impeccable service, and unparalleled client satisfaction. With a focus on precision, professionalism, and continuous improvement, you'll be at the forefront of delivering cutting-edge AV solutions to our valued clients.

Accountabilities:

• Installation and Testing:
  • Equipment installations and testing both on-site and off-site, following drawings and client specifications, maintaining the highest level of quality and efficiency in all installations.
• Documentation and Reporting:
  • Print drawings, labels, and document any changes made during assembly or installation for thorough record-keeping.
  • Provide regular updates and reports to the team, ensuring seamless communication and collaboration throughout projects.
• Project Coordination and Communication:
  • Act as a liaison with clients, serving as the 'Site Lead' to ensure smooth project execution.
  • Interpret and understand Scope of Work (SOW), Bill of Materials (BOM), and drawing packages to facilitate effective implementation.

• Quality Assurance and Client Support:
  • Conduct Site Readiness checks and spot inspections to verify system readiness and adherence to project requirements.
  • Participate in User Acceptance Testing (UAT) to review functionality and obtain client sign-off, ensuring optimal performance and satisfaction.
• Additional Accountabilities:
  • Stage and test systems offsite, configuring them according to SOW and client use cases to ensure seamless integration.
  • Commission systems onsite, ensuring alignment with client specifications and project requirements.
  • Provide field and support services as required, meeting client Time & Material (T&M) agreements and Service Level Agreements (SLAs).

Qualifications

Qualifications:

• Proven experience as an AV Technician or similar role within integration.
• Knowledgeable in the use and back-end management of AV technology, including Crestron DM/NVX, Extron, Biamp Tesira, Cisco codecs / video conferencing systems, wired and wireless microphones, video/camera systems and distribution, experience with networking protocols and infrastructure.
• Experience in installation procedures and techniques
• Proficiency in troubleshooting methodologies
• Dedication to maintaining up-to-date knowledge of new technologies, manufacturer training, and certifications relevant to the role.
• Ability to adapt to changing project requirements and priorities while maintaining high standards of performance and professionalism.
• Ability to obtain required security clearances and confidentiality agreements.
• Physical capability to lift (up to 50 lbs) and stand for extended periods. Ability to work at height and regularly climb and work on ladders.
• Flexibility in work hours and locations based on client requirements, with travel to various job sites and locations as needed.
• Utilization of basic tool kit and adherence to safety protocols for a secure working environment.
• Working at Heights and Scissor lift certification (or willingness to obtain).
• Flexibility to travel to job sites as needed.
• Preferred qualifications include Avixa and other industry specific certifications.

Additional Information

Further Details:

• Annual salary range: $75,000 - $90,000 CAD per year.
• Comprehensive medical and dental coverage.
• Yearly bonus
• 3 weeks of paid vacation in your first year, with additional days accrued for tenure.
• 6 personal paid and 4 unpaid emergency leave days.
• Personal development opportunities with 20 days allocated for training and skill enhancement.
• Extensive onboarding, mentoring, and growth potential.
• A workplace built on trust, empowerment, and a positive atmosphere

Please note, you must be eligible to work in Canada to be considered for this role.

ET Group values diversity and is committed to building teams that reflect various backgrounds, perspectives, and skills. Our hiring decisions are based on qualifications, merit, and business needs. We do not use AI in any of our hiring process.