Company Description

Are you ready to be part of a dynamic team and grow your career in a company that's redefining the future of work? At ET Group, we're on a mission to transform how we operate and deliver excellence. We believe in transparency, collaboration, and innovation. We're pioneers in asynchronous work, empowering our team to make decentralized decisions and drive meaningful change.

Job Description

At ET Group, we're committed to excellence in AV operations, and as an AV Technician, you play a vital role in ensuring seamless installations, impeccable service, and unparalleled client satisfaction. With a focus on precision, professionalism, and continuous improvement, you'll be at the forefront of delivering cutting-edge AV solutions to our valued clients.

ACCOUNTABILITIES

• Installation and Testing:
  • Equipment installations and testing both on-site and off-site, following drawings and client specifications, maintaining the highest level of quality and efficiency in all installations.
• Documentation and Reporting:
  • Print drawings, labels, and document any changes made during assembly or installation for thorough record-keeping.
  • Provide regular updates and reports to the team, ensuring seamless communication and collaboration throughout projects.
• Project Coordination and Communication:
  • Act as a liaison with clients, serving as the 'Site Lead' to ensure smooth project execution.
  • Interpret and understand Scope of Work (SOW), Bill of Materials (BOM), and drawing packages to facilitate effective implementation.
• Quality Assurance and Client Support:
  • Conduct Site Readiness checks and spot inspections to verify system readiness and adherence to project requirements.
  • Participate in User Acceptance Testing (UAT) to review functionality and obtain client sign-off, ensuring optimal performance and satisfaction.
• Additional Accountabilities:
  • Stage and test systems offsite, configuring them according to SOW and client use cases to ensure seamless integration.
  • Commission systems onsite, ensuring alignment with client specifications and project requirements.
  • Provide field and support services as required, meeting client Time & Material (T&M) agreements and Service Level Agreements (SLAs).

Qualifications

WHAT WE'RE LOOKING FOR

• Knowledgeable in the use and back-end management of AV technology, including Crestron DM/NVX, Biamp Tesira, Cisco codecs / video conferencing systems, wired and wireless microphones.
• Experience in installation procedures and techniques
• Proficiency in troubleshooting methodologies
• Dedication to maintaining up-to-date knowledge of new technologies, manufacturer training, and certifications relevant to the role.
• Ability to adapt to changing project requirements and priorities while maintaining high standards of performance and professionalism.
• Ability to obtain required security clearances and confidentiality agreements.
• Physical capability to lift (up to 50 lbs) and stand for extended periods. Ability to work at height and regularly climb and work on ladders.
• Flexibility in work hours and locations based on client requirements, with travel to various job sites and locations as needed.
• Utilization of basic tool kit and adherence to safety protocols for a secure working environment.
• Requirement for scissor lift certification to fulfill job duties effectively.

Additional Information

OTHER DETAILS ABOUT THE ROLE

• Please note, you must be eligible to work in Canada to be considered for this role.
• Annual salary range: 70-80k CAD per year.
• Ability to obtain required security clearances and confidentiality agreements.
• Comprehensive medical and dental coverage.
• 3 weeks of paid vacation in your first year, with additional days accrued for tenure.
• 6 paid and 4 unpaid sick days.
• Personal development opportunities with 20 days allocated for training and skill enhancement.
• Extensive onboarding, mentoring, and growth potential.
• A workplace built on trust, empowerment, and a positive atmosphere.

ET Group values diversity and is committed to building teams that reflect various backgrounds, perspectives, and skills. Our hiring decisions are based on qualifications, merit, and business needs.