Company Description

At ET Group, we are in search of people with bold ideas who want to make a difference and help evolve our organizational culture to suit our journey as a company and the changing needs of our clients. When you come and work with us, you are joining a group that is radically reinventing and implementing unique structures, practices, and processes that are helping to deliver work at an entirely new level. We are purpose-based, with a transparent and developmental culture. We don’t believe in organizational pyramids or silos. Instead, we rely on asynchronous collaboration tools and decentralized decision making.

Job Description

Senior Audio Visual Meeting Room Technician

THE ROLE

• As a Senior Audio Visual Meeting Room Technician, you will be a key player in delivering an exceptional collaboration experience to both virtual and in-person meetings.
• You will need to balance your technical expertise with excellent customer service skills, as you will be providing in-person support to senior management and external business partners, as well as virtual support to users throughout the office and region.
• You are naturally curious and resourceful, willing to seek out solutions independently or by consulting with subject matter experts. Your friendly and reassuring presence will help you build strong relationships with senior clients and colleagues.
• You will aim to ensure that everyone can engage well, feel well looked-after, and focus on their everyday tasks. Attention to detail, the ability to multitask, and the ability to remain calm under pressure are essential to succeed in this role.

WHERE YOUR EXPERTISE IS NEEDED

• Providing prompt response, assessment and resolution to assist with L1 and L2 AV incident resolution in accordance with service levels. Ability to connect to, manage and diagnose potentially defective hardware and escalating to service technicians and facilitating on-site response when L3 troubleshooting and engineering support is required.
• Delivering white-glove (in-person, hands-on) support to a small user base for on-site support of meetings and meeting rooms on an as-needed basis.
• Documenting events and communications associated with service incident response in designated incident-management tools.
• Conducting routine inspections of meeting rooms to ensure they are ready for use.

Qualifications

WHAT WE'RE LOOKING FOR

• Knowledgeable in the use and back-end management of AV technology, including Crestron DM/NVX, Biamp Tesira, Cisco codecs / video conferencing systems, wired and wireless microphones.
• Several years of AV installation experience. You can read and understand AV design drawings.
• Experience working in a MS Windows and Office 365 environment, with proficiency in MS Teams.
• Experience with MS Surface Hubs would be an asset.
• A service-oriented individual who has experience providing great customer service in a B2B environment.
• Willingness and ability to obtain required security clearances and confidentiality agreements.

Additional Information

OTHER DETAILS ABOUT THE ROLE

• Please note, you must be eligible to work in Canada to be considered for this role.
  
• 12-month contract, with the option of renewing the contract or moving to another role within ET Group.

• Ability to obtain required security clearances and confidentiality agreements.

• Remuneration: $7,500 CAD per month

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All employment is decided based on qualifications, merit, and business need.